Responsible Gaming
at cck1

cck1 takes responsible gaming seriously as a matter of fundamental player welfare, not simply as a regulatory obligation. We recognise that for a small number of players, gambling can shift from entertainment to a source of genuine difficulty. Our platform is built to support players at every stage — from setting healthy limits before problems arise, to offering structured intervention tools when play begins to feel out of control.

All responsible gaming features described on this page are available directly through the cck1 platform or by contacting our support team at [email protected]. Our support agents are available 24 hours a day, 7 days a week, including during Bangladesh public holidays such as Eid, Durga Puja, and Pohela Boishakh. No request relating to responsible gaming will ever be refused or delayed.

cck1 also maintains strict controls to prevent underage access, to detect signs of problematic gambling behaviour, and to connect players in difficulty with qualified support resources. The features and guidelines below represent cck1's ongoing commitment to being Bangladesh's most responsibly operated online gaming platform.

Every new cck1 account requires the submission of a verified date of birth at registration. Before full account access and withdrawal rights are granted, players must complete identity verification by submitting a valid government-issued document — such as a Bangladesh National Identity Card (NID), passport, or birth certificate — confirming they are 18 years of age or older.

cck1 reserves the right to request additional age and identity verification documentation at any point during a player's membership. In the event that a player's age cannot be confirmed to cck1's satisfaction, account access will be suspended pending the completion of verification. This is a safeguard for both the player and the integrity of the platform.

Protecting Young People at Home

cck1 strongly encourages parents and guardians to take steps to prevent underage access to online gambling platforms on shared or family devices. Practical measures include using device-level parental control software, ensuring that cck1 accounts are protected by strong, unique passwords not shared with children, and logging out of the cck1 platform whenever a device is left unattended.

If you believe that a person under 18 may have accessed or created a cck1 account, please report this to our support team immediately at [email protected]. We will investigate within one business day and take all necessary action to protect the minor and close the account.

Self-exclusion is one of the most powerful responsible gaming tools available at cck1. It allows a player to voluntarily block access to their account for a defined period of time — or permanently — giving themselves the space and distance needed to step back from gambling without temptation.

cck1 offers the following self-exclusion periods, all of which are available on request with no questions asked and no waiting period before taking effect:

How to Request Self-Exclusion

cck1's limit tools allow you to cap the total amount you deposit into your account over a defined rolling time window. These limits are enforced automatically by the platform — once you reach your chosen limit, no further deposits will be accepted until the period resets. The available limit types are described below.

Important Rules on Limit Changes

Increasing a deposit limit is always subject to a mandatory 24-hour cooling-off period before the higher limit takes effect. This deliberate delay gives players time to reconsider an impulsive decision to increase their spending cap. Reducing a deposit limit, by contrast, takes effect immediately and cannot be reversed during the cooling-off window.

cck1 also supports loss limit and wagering limit configurations for players who wish to control not just deposits but total amounts wagered or lost within a session or over a time period. Contact our support team to set these additional limits on your account at any time.

Minimum and Maximum Deposits via Bangladesh Payment Methods

For players funding their cck1 account via bKash, Nagad, Rocket, or Upay, standard minimum deposit thresholds apply as set out in the cck1 Terms and Conditions. Any personal deposit limits set by the player will override the platform maximum where the player's chosen limit is lower — your personal limit always takes precedence over the platform default.

Time spent gambling can pass quickly, especially during live casino sessions or fast-paced slot gameplay. cck1 provides two complementary tools — time-out periods and in-session reality checks — to help players maintain awareness of how long they have been playing and to take meaningful breaks when needed.

Time-Out Feature

A time-out is a short-term account break, shorter than a formal self-exclusion, designed for players who simply need to step away from the platform for a defined period without going through the full self-exclusion process. Time-out options available at cck1 include 24 hours, 48 hours, 7 days, and 30 days. During a time-out, your account is temporarily suspended and you will not be able to log in or place any bets. Promotional communications are paused for the duration of your time-out.

Unlike a self-exclusion, a time-out will expire automatically at the end of the chosen period, after which your account will be accessible again. To activate a time-out, contact the cck1 support team via Live Chat, email, or WhatsApp and state your preferred duration. Time-outs take effect within minutes of your request.

Reality Check Notifications

Reality checks are in-session notifications that appear on your screen at regular intervals to remind you how long your current gaming session has been running. You may set your reality check frequency to alert you every 30 minutes, 60 minutes, or 90 minutes. Each notification displays your session start time, total session duration, and a summary of your net balance movement during that session.

When a reality check notification appears, you are given the option to continue playing or to end your session. This brief pause — even a few seconds of conscious reflection — is often enough to encourage more mindful decision-making. Reality checks are available on all cck1 game types including live casino tables powered by Evolution Gaming and Ezugi, and slot games from Pragmatic Play, NetEnt, and Microgaming.

Session Duration Alerts

In addition to periodic reality checks, cck1 can send you a single alert once your session has exceeded a total duration you choose in advance. For example, if you set a two-hour session alert, you will receive a notification when you have been actively playing for two consecutive hours. This feature works independently of the reality check setting and is designed to complement it.

Problem gambling can develop gradually and is often difficult to recognise from the inside. Many players who experience gambling-related difficulties are unaware that their behaviour has shifted from recreational play into something that is causing harm. cck1 believes that awareness is the first step toward getting help.

The following signs may indicate that gambling is becoming a problem. They are not meant to be a clinical diagnosis — rather, they are prompts for honest self-reflection. If several of these descriptions resonate with your own experience, we encourage you to use cck1's responsible gaming tools or reach out to our support team or an independent helpline.

Experiencing one or more of these signs does not mean gambling is irreversibly out of control — but it does mean that honest reflection and possibly some form of support is warranted. cck1 is here to help, and there is no shame in reaching out. Responsible gaming is not about gambling less; it is about gambling in a way that does not harm you or those around you.

Honest self-reflection is a powerful tool. The questions below are designed to help you evaluate your own relationship with gambling. Read each question carefully and answer as honestly as possible — no one else will see your answers.

cck1 provides multiple direct channels for players who need to discuss responsible gaming concerns, activate self-exclusion tools, or simply talk through what they are experiencing. All of the contact options below are available 24 hours a day, 7 days a week, including during Bangladesh public holidays. Response times are kept as short as possible — Live Chat typically connects within 60 seconds, and email enquiries marked "Responsible Gaming" are prioritised for a response within 2 hours (BST, UTC+6).

In addition to cck1's own support team, we encourage players who feel their gambling may be a serious concern to seek independent, confidential support from a qualified organisation. Speaking with a dedicated counsellor who specialises in gambling-related issues can make a meaningful difference. cck1 does not profit from referring players to help services — we do so because we genuinely care about the wellbeing of every player on our platform.

Tips for Maintaining a Healthy Relationship With Gambling

• Treat gambling purely as entertainment, not as a source of income or a financial strategy.
• Set a strict budget before every session and stop when that budget is spent — regardless of whether you are winning or losing.
• Never gamble when you are emotionally distressed, under the influence of alcohol, or feeling pressure to recoup a previous loss.
• Balance your gaming time with other social activities, hobbies, and family commitments.
• Use cck1's deposit limits, session alerts, and reality check tools to keep your spending and time under your own control.
• Talk openly with someone you trust if gambling is starting to feel like more than just entertainment.
• Remember that every game outcome on cck1 is determined by a certified random number generator — past results have no influence on future outcomes.
• If you decide to take a break, use cck1's formal time-out or self-exclusion options rather than simply trying to rely on willpower alone.

cck1 is proud to be Bangladesh's most player-focused online gaming platform. Responsible gaming is not a restriction on fun — it is the foundation that makes sustainable, enjoyable gaming possible. We look forward to supporting every cck1 player in having a safe, fair, and genuinely entertaining experience.