Data Privacy — Effective for All cck1 Members
cck1 Privacy Policy
for Bangladesh Players
Your privacy is a matter we take seriously at cck1. This Privacy Policy explains precisely what personal information we collect from players in Bangladesh, why we collect it, how it is stored and protected, and the rights you hold over your own data. We encourage every cck1 member to read this document before or shortly after creating an account.
Our Commitment
Privacy at the Core of cck1
At cck1, we recognise that players in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and across Bangladesh trust us with sensitive personal and financial information. That trust is not taken lightly. Every data process described in this Privacy Policy is designed to protect your information, enable secure gameplay, and give you meaningful control over how your data is handled.
SSL Encryption
All data transmitted between your device and cck1 is protected by industry-standard TLS/SSL encryption, ensuring that your personal and payment details are never exposed in transit.
No Data Selling
cck1 does not sell, rent, or trade your personal data to third-party marketers under any circumstances. Your information is used solely to deliver and improve our services to you.
Your Data Rights
Every cck1 member holds the right to access, correct, and request deletion of their personal data. We provide clear channels to exercise these rights at any time via our support team.
Secure Storage
Personal data stored by cck1 is held on secured servers with strict access controls. Only authorised personnel and verified third-party processors may access your data, on a need-to-know basis.
Transparent Use
We clearly document every purpose for which we process your data. No personal information is used for purposes beyond those stated in this Privacy Policy without your explicit prior consent.
Fraud Prevention
Data collected by cck1 supports our responsible gaming and anti-fraud obligations, helping protect you and other players from account compromise, identity theft, and financial crime.
Section 1
Information We Collect
Principle of Minimum Collection: cck1 collects only the personal information that is genuinely necessary to provide our gaming services, meet our legal obligations, and protect the safety and security of our platform and its members. We do not collect personal data speculatively or beyond what is needed for the purposes described in this Policy.
1.1 Registration Data
When you create a cck1 account, we collect the information you provide during the registration process. This includes your full legal name, date of birth, residential address (including city — for example, Dhaka, Chittagong, Sylhet, or Khulna), email address, and mobile phone number. This information is required to create and identify your account, to verify your age (players must be 18 or older), and to fulfil our identity verification obligations.
1.2 Identity Verification Data
To comply with our Know Your Customer (KYC) obligations and to protect both players and the platform from fraud and financial crime, cck1 may request copies of identity documents at any point during your membership. These may include your National Identity Card (NID), passport, or birth certificate, as well as proof of your current address such as a recent utility bill or bank statement. For players using MFS payment methods, we may also request confirmation that the bKash, Nagad, Rocket, or Upay account used is registered in your own name.
1.3 Financial & Transaction Data
When you make deposits or withdrawals on cck1, we record transaction amounts, dates and times (in BST, UTC+6), the payment method used, and transaction reference numbers. For MFS transactions, we record the mobile number associated with the bKash, Nagad, Rocket, or Upay account. We do not store full bank account numbers or MFS PINs — payment authentication takes place on the payment provider's own secured infrastructure.
1.4 Gameplay & Betting Data
cck1 records data relating to your gaming activity on the platform. This includes games played, bet amounts and outcomes, session duration, and the sports betting markets you have accessed (for example, BPL cricket markets, IPL, or T20 World Cup events). This data is used to personalise your experience, to detect unusual or potentially harmful patterns of play, and to settle disputes in the event of a game outcome query.
1.5 Technical & Device Data
When you visit cck1.net, our servers automatically collect certain technical information. This includes your IP address, the type and version of your web browser, your device operating system, your approximate geographic region (derived from IP address), and session timestamps. This data helps us detect fraudulent access, maintain platform security, and improve our service for players on all device types including Android and iOS smartphones commonly used across Bangladesh.
1.6 Communications Data
When you contact cck1 via Live Chat, email ([email protected]), or WhatsApp, we retain records of those communications. This includes the content of messages, the date and time of contact, and any information you voluntarily provide during the conversation. Communication records are used to resolve support queries, track complaint histories, and improve the quality of our customer service.
| Data Category | Examples | Primary Purpose |
|---|---|---|
| Registration Data | Name, date of birth, email, mobile number, address | Account creation, age verification, identity |
| KYC Documents | NID, passport, proof of address, MFS ownership proof | Identity verification, fraud prevention |
| Financial Data | Deposit/withdrawal amounts, MFS mobile number, transaction IDs | Payment processing, AML compliance |
| Gameplay Data | Games played, bet history, session times, outcomes | Service delivery, responsible gaming, dispute resolution |
| Technical Data | IP address, browser type, device OS, session timestamps | Security, fraud detection, platform optimisation |
| Communications Data | Chat transcripts, email correspondence, WhatsApp messages | Support resolution, complaint records, quality improvement |
Section 2
How We Use Your Data
cck1 processes personal data only for specific, documented purposes. We do not use your data in ways that are incompatible with the reasons for which it was collected. The following describes each purpose for which cck1 processes player data and the legal basis on which that processing rests.
- Account Management: We use your registration data to create, maintain, and administer your cck1 account, including enabling login access, resetting credentials, and communicating account-related updates to your registered email address or mobile number.
- Age and Identity Verification: Bangladesh law and cck1's own policy require that all players are at least 18 years of age. We process your date of birth and KYC documents to confirm this. Accounts that cannot be verified to our satisfaction will have access restricted pending document submission.
- Payment Processing: Your financial and MFS transaction data is processed to execute deposits and withdrawals correctly and to maintain an accurate record of your account balance. We share relevant transaction details with our payment processing partners (bKash, Nagad, Rocket, Upay, and banking partners) only to the extent necessary to complete transactions.
- Gameplay and Service Delivery: Gameplay data is processed to enable you to play games, place bets, and receive winnings on the cck1 platform. Game history data is retained to allow us to resolve any disputes about bet outcomes or session results.
- Responsible Gaming Monitoring: cck1 uses gameplay, session, and financial data to monitor for patterns that may indicate problematic gambling behaviour. This processing is carried out in the interests of player welfare and may result in the platform prompting players to review their limits or access responsible gaming resources.
- Fraud Detection and Prevention: Technical data, transaction data, and gameplay data are analysed to detect and prevent fraudulent activity, money laundering, bonus abuse, and other prohibited conduct as described in the cck1 Terms and Conditions.
- Legal and Regulatory Compliance: We are required to retain certain player data for specified minimum periods to comply with applicable anti-money laundering (AML) and financial record-keeping obligations. Data processed for this purpose will be retained regardless of account closure requests until the legally required retention period has elapsed.
- Marketing Communications: With your consent, cck1 may send you promotional emails or messages about bonuses, seasonal offers (such as Eid promotions, Pohela Boishakh offers, or BPL cricket season specials), and platform updates. You may withdraw consent to marketing communications at any time by contacting [email protected]. Withdrawal of marketing consent does not affect the lawfulness of processing carried out prior to withdrawal, and does not affect processing for non-marketing purposes.
- Platform Improvement: Aggregated, anonymised technical and gameplay data is used to analyse platform performance, identify areas for improvement, and inform the development of new games, features, and services. Anonymised data used for this purpose cannot be traced back to any individual player.
Section 3
Data Sharing & Third Parties
No Selling of Data: cck1 does not sell, lease, or otherwise transfer your personal data to third parties for their own commercial use. Any sharing of data with third parties is strictly limited to what is necessary for the operation of cck1's services, legal compliance, or your direct protection as a player.
In delivering the cck1 platform and its services to players across Bangladesh, we work with a small number of carefully selected third-party service providers and partners. Each of these parties is bound by contractual obligations to handle your data securely, to use it only for the purposes for which it was shared, and to maintain data protection standards consistent with our own. The categories of third parties with whom cck1 may share player data are described below.
Payment Processing Partners
To process deposits and withdrawals, cck1 shares necessary transaction data with our payment partners, including MFS providers (bKash, Nagad, Rocket, Upay) and banking partners (Dutch-Bangla Bank, City Bank, BRAC Bank). The data shared is limited to what is required to execute the specific transaction — for example, the transaction amount, your registered MFS number, and a transaction reference. These partners operate their own privacy policies and infrastructure, which are separate from and independent of cck1's.
Game Technology Providers
Games available on cck1 are powered by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. To enable gameplay, certain technical session data — such as a session token and game round details — is exchanged with these providers in real time. No sensitive personal identification data (such as your name or NID number) is shared with game studios as part of routine gameplay.
Identity Verification Services
cck1 may use third-party KYC verification services to assist with the authentication of player identity documents. These services process the document images and personal details you submit during the verification process, on cck1's behalf and under strict data processing agreements, and do not retain your data beyond the period required to complete the verification.
Legal and Regulatory Disclosure
cck1 may be required by applicable law, court order, or lawful regulatory instruction to disclose player data to law enforcement or government authorities. In such cases, cck1 will disclose only the minimum information required to comply with the legal obligation and, where permitted, will notify the affected player that a disclosure has been made.
International Data Transfers
Some of cck1's technology partners and game studio providers operate infrastructure outside of Bangladesh. Where personal data is transferred internationally in connection with our services, cck1 ensures that appropriate contractual safeguards are in place to protect your data to a standard equivalent to the protections described in this Privacy Policy.
Section 4
Cookies & Tracking Technologies
cck1 uses cookies and similar tracking technologies on cck1.net to ensure the platform functions correctly, to remember your preferences, and to gather analytical data that helps us improve the service. This section explains what cookies we use, why we use them, and how you can manage your cookie preferences.
What Are Cookies?
Cookies are small text files that a website stores on your device (computer, smartphone, or tablet) when you visit it. They allow the website to remember information about your visit — for example, your preferred language, login session status, or previously viewed pages — making your next visit easier and more useful. Cookies set by cck1 remain on your device only for the duration described in the table below.
| Cookie Type | Purpose | Duration | Can Be Disabled? |
|---|---|---|---|
| Strictly Necessary | Maintain your login session, load platform features, ensure security tokens function correctly | Session (deleted on browser close) | No — required for the platform to function |
| Functional | Remember your preferences such as game lobby view settings and language selection | Up to 30 days | Yes — disabling may affect user experience |
| Analytical | Measure page visits, session durations, and feature usage to improve the cck1 platform | Up to 12 months | Yes — no impact on platform functionality |
| Security | Detect and prevent fraudulent sessions, bot traffic, and suspicious login patterns | Session to 7 days | No — required for account protection |
Managing Your Cookie Preferences
You can control and manage cookies through your browser settings. Most modern browsers (Chrome, Firefox, Samsung Internet, and others commonly used on Android devices in Bangladesh) allow you to view, block, or delete cookies at any time. Please note that blocking strictly necessary or security cookies may prevent you from logging in to your cck1 account or using certain platform features. Instructions for managing cookies in your specific browser can typically be found in the browser's "Settings" or "Privacy" menu.
No Third-Party Advertising Cookies
cck1 does not place third-party advertising or behavioural profiling cookies on your device. We do not participate in cross-site tracking networks or share cookie data with advertising networks. The analytical data we collect is used solely to improve cck1's own platform and is not shared with external advertising platforms.
Section 5
Data Retention & Security
Retention Principle: cck1 retains personal data only for as long as is necessary for the purpose for which it was collected, or for as long as required by applicable legal and financial record-keeping obligations. When data is no longer needed, it is securely deleted or anonymised.
Retention Periods
Active account data — including registration information, KYC documents, transaction records, and gameplay history — is retained for the duration of your account membership and for a minimum period of five years following account closure. This retention period reflects standard financial record-keeping requirements applicable to online transaction platforms operating in the Bangladesh market.
Communication records (Live Chat transcripts, emails, WhatsApp messages) are retained for a period of three years from the date of the communication, after which they are deleted unless they relate to an unresolved dispute or legal matter.
Technical data (IP logs, session records) is retained for a period of 12 months and is then automatically purged from our systems unless it has been flagged in connection with a security incident or fraud investigation, in which case it may be retained for longer pending resolution.
Security Measures
cck1 implements multiple layers of technical and organisational security to protect your personal data from unauthorised access, accidental loss, alteration, or disclosure. Our security framework includes:
- TLS/SSL encryption for all data transmitted between your browser or app and cck1.net, protecting your login credentials and payment information in transit.
- Encrypted storage of sensitive personal data, including KYC document images and financial records, on secured server infrastructure with strict access control policies.
- Role-based access controls ensuring that cck1 personnel can only access player data that is relevant to their specific job function.
- Regular internal security audits and vulnerability assessments of platform infrastructure to identify and remediate potential weaknesses before they can be exploited.
- Two-factor authentication options available to players to protect account access at the login level.
- Monitoring and alerting systems that detect unusual access patterns, multiple failed login attempts, and other indicators of potential account compromise in real time.
While cck1 takes all reasonable technical and organisational precautions to protect your data, no internet-based platform can guarantee absolute security. Players are encouraged to use strong, unique passwords for their cck1 accounts and to enable two-factor authentication where available. If you believe your account has been compromised, please contact [email protected] immediately.
Section 6
Your Privacy Rights
Every cck1 player holds meaningful rights over their personal data. We are committed to making it straightforward for you to exercise these rights. To submit any data rights request, please contact our support team at [email protected] with the subject line "Data Rights Request" and include your registered email address and full name. cck1 aims to acknowledge all data rights requests within 5 business days (BST) and to fulfil them within 30 calendar days.
Right of Access
You have the right to request a copy of the personal data cck1 holds about you. We will provide this in a clear, readable format within 30 days of receiving your request.
Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. Account details such as email address and mobile number can also be updated via the platform settings.
Right to Erasure
You may request the deletion of your personal data. Please note that we are required to retain certain data for legal and financial record-keeping purposes — in such cases we will explain which data must be retained and for how long.
Right to Restriction
In certain circumstances you may request that we restrict the processing of your personal data — for example, while a data accuracy dispute is being resolved — rather than deleting it outright.
Right to Portability
Where data has been provided by you directly and is processed on the basis of your consent or a contract, you may request that we provide it in a structured, machine-readable format so it can be transferred to another service.
Right to Object
You may object to our processing of your personal data for marketing communications at any time. You may also object to processing based on our legitimate interests, subject to our ability to demonstrate overriding grounds for that processing.
cck1 will not discriminate against any player for exercising their data rights. Exercising a data rights request will not affect your ability to continue using your cck1 account, except in cases where the request itself (for example, a request for full erasure) requires account closure to be fulfilled.
Section 7
Protection of Minors
18+ Platform: cck1 is strictly an adult gaming platform. Access by any person under the age of 18 is absolutely prohibited. cck1 does not knowingly collect or process personal data from individuals under 18 years of age. If we become aware that personal data belonging to a minor has been submitted to our platform, we will immediately close the associated account and delete the data.
As part of our commitment to player protection, cck1 verifies the age of all account holders during the registration and KYC process. We use date-of-birth information provided at registration, supported by identity document verification, to confirm that every player meets the 18-year minimum age requirement before being granted full platform access.
If you are a parent or guardian and you believe that a minor in your care may have registered a cck1 account, please contact our support team at [email protected] immediately. Provide as much detail as possible about the account, and our team will investigate and close the account within one business day of receiving your report. All data associated with the minor's account will be permanently deleted following account closure.
cck1 also encourages adults to use parental control software on shared devices to prevent minors from accessing online gaming platforms. While cck1's age verification processes are rigorous, technical controls at the device level provide an additional layer of protection for families in Bangladesh.
For more information about our responsible gaming tools — including deposit limits, session time controls, and self-exclusion options — please visit our Responsible Gaming page at cck1.net/responsible-gaming.
Section 8
Policy Updates & Contact
Updates to This Privacy Policy
cck1 reserves the right to update or amend this Privacy Policy at any time. When we make material changes to the Policy, we will update the "Last Updated" date shown at the top of this page and, where the changes are significant, we will notify active players via their registered email address or via a notice displayed on the cck1 platform upon login.
We encourage all cck1 members to review this Privacy Policy periodically to stay informed about how their data is being handled. Continued use of the cck1 platform following the publication of an updated Privacy Policy constitutes acceptance of the revised terms. If you do not agree with any changes to this Policy, you should contact our support team to discuss your options, which may include account closure and data deletion where appropriate.
How to Contact Us About Privacy
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, want to withdraw consent for marketing communications, or need to report a potential data breach or unauthorised access to your account, please reach out to the cck1 privacy and support team through any of the following channels. All communications are handled in English, 24 hours a day, 7 days a week, including Bangladesh public holidays.
- Email: Write to us at [email protected] with the subject line "Privacy Enquiry". We aim to respond to all privacy-related email enquiries within 2 business days (BST, UTC+6).
- Live Chat: Our support agents are available via the Live Chat feature on cck1.net around the clock. For data rights requests submitted via Live Chat, our agents will escalate your request to the appropriate team and confirm receipt within 24 hours.
- WhatsApp: You may also reach our support team at +880 1700 000000. Please note that WhatsApp is suitable for general enquiries; formal data rights requests should be submitted via email for record-keeping purposes.
This Privacy Policy was last reviewed and updated in January 2026. It applies to all players registered on the cck1 platform, regardless of their location within Bangladesh — whether you are based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar. By creating an account on cck1.net, you confirm that you have read, understood, and agreed to the terms of this Privacy Policy.
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